Here are common questions that we receive on a daily basis.  For further cleanup questions, call us today at 301-368-8110

How is payment handled? Will my insurance pay for your services?

 Many jobs are covered by homeowner’s insurance or insurance held by a landlord or business owner. For instance, crime scenes, unattended death, medical traumas, and damage from animals like raccoons and skunks are generally covered by insurance. As a result, we will take the insurance information, complete the job and work directly with the insurance company to submit the claim. 

When work is not covered by insurance we will come out and give a free estimate.  Prior to beginning work, we require a 50% down payment.  The remaining balance must be paid when the work is complete.  Unfortunately, the cleaning of mice droppings, cat urine and hoarding is generally not covered by insurance.

When should I call professional trauma cleanup company?

For instance, you should call a professional cleanup company if you do not feel safe or comfortable cleaning it yourself.  Often, family members and friends cannot emotionally handle cleaning up after a traumatic event.  Consequently, these people generally don’t have the right tools or experience to ensure that blood and other bio-hazards are properly cleaned. In other words, reminders of the traumatic event will linger if the odors and bacteria  are not cleaned properly. Above all, if proper protection is not used, individuals doing the clean-up and others, can be in danger of becoming ill.

Whether the situation involves tear gas, suicide, accident, unattended death, hoarding or a communicable disease, calling a professional trauma clean up company can result in peace of mind that the situation has been handled. Let On Call Bio Florida help you clean up properly!

What type of cleaning process does On Call Bio Florida use? Is it safe?

Our treatment process depends on the situation at hand, because in most cases we use multiple specialty products to clean, sanitize and deodorize the affected area. As a result, our cleaning products are powerful and they are safe for the environment and people.

We also remove items that cannot be fully cleaned, like fabrics and carpeting and remove odors from the air itself. 

What organizations does On Call Bio Florida partner with?

Over the years, we have worked with many private and governmental organizations, including:

  • Police Chaplains and Officers
  • Aging and disability programs
  • City and county inspectors
  • The Salvation Army
  • Housing Authorities
  • Charitable programs
  • Hoarding taskforces
  • Funeral homes
  • Nursing homes and rehabilitation centers
  • Property managers and landlords
  • Professional organizers
Do I need to present while you work?

That is entirely up to you! You can stay and help with the process, come home after we complete the job or you can ask a friend or relative to be present.  Our goal is to make this easy and comfortable for you.  Remember, our supervisors and technicians work together for your peace of mind and their safety.

All of our employees are screened and given a background check.  For instance, random drug testing is conducted for all employees. It is important to us to take precautions and hire honest and respectful workers.  

What sets On Call Bio Florida apart from other biohazard cleanup companies?

Two things set On Call Bio Florida apart: our professionalism and our compassion. We are a fully-licensed, bonded and insured company specializing in the remediation and decontamination of crime and accident scenes, hoarding situations and contaminated buildings. 100% of the work we do involves bio-hazards. As a result, all employees follow strict safety procedures and receive training. 

Just as important, On Call Bio Florida employs caring and compassionate people who strive to make difficult situations easier. We take pride in the complements our team receives, not just for the quality of our work, but for the kind and polite way we interact. 

What type of biohazards does On Call Bio Florida remediate?

On Call Bio Florida can help you address many different biohazards. See Our Services page for the variety of things we remediate.


Is On Call Bio Florida a woman-owned business?

Yes we are!

Don’t forget to call us today at 904-299-1909 to discuss any type of cleanup.